Frequently Asked Questions
How do I reserve a date?
If you are interested in booking a date, first fill out the Request a Quote form on our website. We will get back to you within 24 hours to confirm availability. If you would like to move forward with reserving your date, we will send you an invoice for a 50% deposit. Once the deposit is paid the date is yours! The 50% deposit will be credited toward your final bill, which is to be paid any time before pickup/delivery.
What is your cancellation policy?
Your 50% security deposit is fully refundable if you cancel within 72 hours of your pickup/delivery date, and you can cancel for any reason. Events cancelled within 72 hours of your pickup date cannot be refunded.
What is included in each theme?
Each theme will be a little different, so be sure to check out the photos and description for each theme. Each theme includes canvas tents, air mattresses, fitted sheets, strand globe lights, themed garland/banners, various themed throw pillows, tray tables, lanterns, various tray table accessories, a large rug and a customizable framed felt letter board.
*Please note that sleeping pillows and blankets are not included, so be sure to remind any guests to bring those.
How long do we get to keep the materials?
Materials can be picked up between 10 a.m. and 5 p.m. the day prior to the event date and must be returned between 10 a.m. and 5 p.m. the following Monday after the event date, unless otherwise noted. *Early pickups and late returns may be considered but must be approved in advance.
What if my kids are not into any of your themes?
We will be adding new themes to our list of offerings, but if you know of a theme that your kids would love, send us a note! We would be happy to talk about curating a custom theme for you!
How much space do the tents/mattresses take up?
Each tent/mattress combo is about 4’ wide and 7’ deep. If you are not sure whether the tents would fit in your space, send us a note and we can help you figure it out. There are lots of different layouts to consider.
How challenging is the setup process?
One person can single-handedly set up and style 5 tents in less than 2 hours. That assumes little to no kid interference – ha! Two people could get the job done in less than an hour. Set up resources will be provided with your materials.
What happens if my kids damage something?
Once items are returned and inventoried, we will send an invoice for any damages.